Feb 12, 2013

Save on electronics: skip the extras

Click for coupon. Good until 2/14/13
Buying electronics can be stressful. Most of the time I take my chances on Craigslist, but every once and awhile I venture into a store. Today, I purchased a new notebook/laptop. Staples is having some incredible deals right now. Lots of laptops/tablets/notebook are on sale and a friend knew I was looking so he forwarded me the email detailing the sale. Plus, the email has a coupon for $75 off the sale price. That's my kind of coupon.

I chose my laptop, very inexpensive of course, and reserved it over the phone. When I go into Staples, I go over to the display model just to make sure I like it. The salesman approaches. Oh, here we go.

The dreaded questionnaire ensues: "What do you use your laptop for?" You recognize this question. The Internet and Cable companies ask it all the time. What would you like to do with our service?...so I can tell you why you need to upgrade.

The salesman tells me that I don't need this notebook. In fact, I'd be much better off with a tablet with a $70 case with a fold out keypad. We had some conversation about and to be quite honest, I was pretty confused. Maybe he's right? Before I can make a decision, the man proceeds to start telling me about the warranty I should probably buy for either device to cover any accidents or defects. Did I know the manufacturer warranty doesn't cover labor and that costs a bajillion dollars? Thank you, no I did not know that.

So I just stare at the two devices for about 10 minutes, no joke. Finally, it dawns on me: I've researched this notebook, read reviews, looked through all the specifications - this was going to be an informed decision. Now, this salesman is asking me to consider a tablet I've never even looked into, and I'm thinking about buying it! There is something wrong with this picture. So I quick google the proposed tablet on my phone and started reading reviews.

I ultimately decided instead of making a split decision on a large purchase, because of a conversation with a salesman who cared more about selling me the extra warranty, I better just go home. I did. I went home, I thought about it, and you know what? I returned the next day and bought the notebook I came in for the day before.

I knew what would come next: all the questions:
Question:Would you like to make your laptop safe and sign up for our extended warranty; its $100 for 2 years.
Answer (aloud): No, thank you.
Answer (in my head): This is how the company makes its money, but trying to scare me into believing that I am going to walk home and drop my laptop on the cement floor, or that it will burst into flames. I mean, someone's laptop has probably burst into flames at some point?

Question:Would you like to add Microsoft Office for $100?
Answer (aloud): No, I have Office
Answer (in my head): Open Office is a free version of Office that is compatible with the Microsoft edition. I'm not in school, so I don't think having Microsoft at home is a necessity.

Question: Do you *need* a case or a mouse?
Answer (aloud):No, I don't.
Answer (in my head): Need is a strong word. So, she's saying it's as valuable as food or shelter?

Question: Would you like someone to help you install your device ? It's $100.
Answer (aloud): No, thank you.
Answer (in my head): Is this a joke? You want me to pay someone to turn it on for me and snap the battery in?  For real, there is no other explanation for what this is.

The conclusions to this story are as follows.
1) Don't make significant impulse purchases. On an impulse you don't have time to really weigh the products pros and cons or research the product.
2) Expect salesman to try upsell you on just about everything. Come in with an amount you're willing to spend and stick with it...otherwise you might just double your limits.
3) I have no idea how to use Windows 8. Okay, you probably didn't glean this from my story...but it's totally true.

In the end, I do really like this laptop (I'm on hour 4) and no problems yet. See, who needs a silly warranty!

3 comments:

  1. Good to know! Installation fee, are you serious?

    ReplyDelete
  2. I couldn't believe it myself.

    ReplyDelete
  3. COOL. I got mentioned!

    ReplyDelete

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